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About Us

UGL Dispatch Services is your reliable partner for comprehensive operational support, specializing in logistics, staffing, and administrative efficiency across the region.

Contact Info

  • 6MV7+QWC, Batroun, Lebanon
  • +961 81 884 410
  • management@ugldispatch.com
  • Week Days: 09.00 to 18.00 Sunday: Closed

Our Departments

🏢 Our Specialized Departments: Driving Excellence and Integrity

To ensure the highest standards of service delivery and operational integrity, UGL Dispatch Services is structured around specialized departments. These teams provide focused expertise, guaranteeing that your human resources are managed professionally and your operations remain fully compliant and efficient.

1. 🤝 HR Department: Nurturing Your Workforce

The HR Department is the engine room for talent management, committed to building a stable, skilled, and satisfied workforce for your operations. We handle the complexities of the employee lifecycle, ensuring compliance with labor regulations while fostering an environment of efficiency and support.

Businessman drawing a recruitment process diagram

Core Functions of the HR Department:

  • Recruitment & Onboarding:

We manage the entire process of sourcing, screening, and hiring qualified personnel, followed by a systematic onboarding program to integrate new team members quickly and effectively into your operations.

  • Employee Support: We serve as the primary resource for all personnel matters, handling employee inquiries, managing conflict resolution, and providing continuous support to maintain staff morale and productivity.
  • Contract Management: Our team meticulously handles the creation, negotiation, maintenance, and renewal of all employment contracts, ensuring legal compliance and clarity for both the employer and the employee.
  • Attendance & Performance Monitoring: We implement professional systems for tracking employee attendance and monitoring performance against established Key Performance Indicators (KPIs), providing valuable data for reviews and developmental opportunities.

2. ✅ Audit Department: Ensuring Compliance and Quality Control

The Audit Department is dedicated to safeguarding your business integrity and operational excellence. By implementing systematic checks and regulatory oversight, this team ensures that every process, from logistics to administration, adheres to the highest standards of quality and mandatory compliance.

Core Functions of the Audit Department:

  • Internal Audits:

We conduct rigorous, regular internal reviews of operational procedures and financial controls to proactively identify weaknesses, inefficiencies, and non-compliance risks before they escalate.

  • Quality Control (QC): We establish and monitor quality standards across all service delivery areas, ensuring that the work performed—whether in maintenance, dispatch, or administration—meets predefined benchmarks for excellence and reliability.
  • Compliance Checks: This team specializes in verifying adherence to all relevant local, regional, and industry-specific regulations, mitigating the risk of penalties and legal issues related to labor, safety, and operational standards.
  • Operational Evaluation: We objectively assess the effectiveness and efficiency of existing workflows and processes, providing data-driven recommendations to management aimed at continuous improvement and resource optimization.

Integrated Success

The close collaboration between our HR and Audit departments ensures a holistic approach to your business stability. The HR team ensures your people are compliant and supported, while the Audit team ensures your processes are compliant and efficient, leading to predictable, high-quality operational outcomes.

Ready to benefit from specialized departmental expertise?

Schedule an Operational Assessment